Troubleshooting Guide

Step-by-step instructions to quickly diagnose and resolve common internet and Wi-Fi issues.

Common Connectivity Issues

Wi-Fi signal dropping intermittently
No internet access despite connection
Slow internet speeds
Router or modem hardware not responding
DNS lookup failures
Security and unauthorized access concerns

Step-by-Step Diagnostic Process

1. Initial Assessment

Gather information about the symptoms, affected devices, and recent changes to your network setup.

2. Infrastructure Check

Inspect your router, modem, and cables for physical damage or loose connections.

3. Network Testing

Run speed tests, ping tests, and check IP configurations to identify bottlenecks or misconfigurations.

4. Solutions Implementation

Apply fixes such as restarting devices, changing Wi-Fi channels, updating firmware, and resetting network settings.

5. Verification & Monitoring

Confirm issue resolution, document changes, and monitor network stability for recurring problems.

Frequently Asked Questions

Walls, electronic interference, and distance from the router can reduce Wi-Fi strength. Consider repositioning your router, reducing interference sources, or adding Wi-Fi extenders.

Locate the reset button on your router, usually a small pinhole. Press and hold it for 10-15 seconds using a paperclip. This restores factory settings; ensure you have setup details beforehand.

2.4 GHz offers longer range but lower speeds and is prone to interference. 5 GHz provides faster speeds with less interference but a shorter range.

It's recommended to check for firmware updates every 3-6 months to improve security and performance.

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